The conversation you're avoiding is costing you.

Conflict at work is common and rising. A survey by Acas found 44% of working-age UK adults experienced conflict at work in the past year which is the highest level ever recorded….

This research tells leaders to move sensitive conversations to voice or video but not how to use their voice once they get there.

Picking up the phone instead of sending an email doesn't automatically fix anything. If the voice on that call is rushed, high, and clipped, it will land just as badly as the email.