Website Privacy Policy

Speaking Works

Privacy Policy

Last reviewed: May 2026  |  Effective from: 13th May 2026

This policy was originally effective from 01 August 2014. This version was substantially revised and is effective from May 2026.

This privacy policy sets out how Speaking Works uses and protects any information that you give Speaking Works when you use this website, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

Speaking Works is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). Speaking Works is committed to ensuring that your privacy is protected.

Please note that work involving children and young people is conducted separately under our sister brand Finding Voices, which has its own privacy policy.

It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us at jude@speakingworks.co.uk

Speaking Works may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. Personal Data We Collect

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following types of personal data about you:

• Identity Data: first name, last name, username, title, job title and organisation.

• Contact Data: billing address, email address and telephone numbers.

• Financial Data: bank account and payment card details.

• Transaction Data: details about payments and purchases made by you.

• Technical Data: login data, internet protocol addresses, browser type and version, time zone setting and location, operating system and platform.

• Profile Data: username and password, purchases or orders, your interests, preferences, feedback and survey responses.

• Usage Data: information about how you use our website, products and services.

• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

We may also process Aggregated Data derived from your personal data. This data does not reveal your identity and is not in itself personal data. If we link Aggregated Data with your personal data so that you can be identified from it, we will treat it as personal data.

2. How We Collect Your Personal Data

Direct Interactions

You may provide data by filling in forms on our site or by communicating with us by post, phone, email or otherwise, including when you:

• Order our products or services

• Create an account on our site

• Subscribe to our service or publications

• Request resources or marketing to be sent to you

• Enter a competition, prize draw, promotion or survey

• Give us feedback

Automated Technologies

As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. Please see Section 10 for further details on cookies.

Third Parties and Public Sources

We may receive personal data about you from third parties and public sources, including:

• Analytics providers such as Google (based outside the UK)

• Advertising networks

• Search information providers

• Providers of payment and delivery services such as GoCardless, Stripe and Xero

• Publicly available sources such as Companies House and the Electoral Register

3. How We Use Your Personal Data

We will only use your personal data when legally permitted. The most common legal bases we rely on are:

• Performance of a contract with you

• Our legitimate interests (or those of a third party), where your interests and fundamental rights do not override those interests

• Compliance with a legal or regulatory obligation

• Consent — primarily in relation to sending marketing communications by email or text

You have the right to withdraw consent to marketing at any time by emailing us at jude@speakingworks.co.uk

The table below sets out how we use your personal data and the legal grounds on which we rely:

Marketing Communications

You will receive marketing communications from us if you have requested information, purchased goods or services, or provided your details when entering a competition or registering for a promotion — and you have not opted out of receiving that marketing.

We will never share your personal data with any third party for their own marketing purposes. Your details stay with us.

You can opt out of receiving marketing communications at any time by following the opt-out links in any marketing message or by emailing us at jude@speakingworks.co.uk

AI and Digital Tools

We may use AI-powered tools (such as transcription, content drafting or analysis tools) in the course of preparing or delivering our training services. Where such tools process personal data, we ensure appropriate safeguards are in place and will not input identifiable client or delegate information into third-party AI tools without appropriate consent or contractual authority.

4. Disclosures of Your Personal Data

We may share your personal data with the following parties for the purposes set out in this policy:

• Service providers who provide IT and system administration services

• Professional advisers including lawyers, bankers, auditors and insurers

• HM Revenue & Customs, regulators and other authorities who require reporting of processing activities

• In the unlikely event of a business sale, merger or transfer of assets, your data may transfer to the new owner, who would be bound by the same data protection obligations

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only allow third parties to process your personal data for specified purposes and in accordance with our instructions.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

5. International Transfers

Some of our third-party service providers are based outside the UK, including analytics providers such as Google. Where we transfer personal data outside the UK, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Transferring to countries that have been deemed to provide an adequate level of protection for personal data by the UK government

• Using specific contracts approved by the UK Information Commissioner’s Office (the International Data Transfer Agreement or Addendum)

Please email us at jude@speakingworks.co.uk if you would like further information about the specific mechanisms we use when transferring personal data outside the UK.

6. Data Processing Agreements

Where we deliver training or coaching services within your organisation and process personal data relating to your employees or delegates on your behalf, we may be acting as a data processor on your behalf. In such cases, we are happy to enter into a Data Processing Agreement (DPA) with you. Please contact us at jude@speakingworks.co.uk to request one.

7. Data Security

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting or reporting requirements.

By law we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Analytics data collected via Google Analytics will be retained for a period of 26 months, after which it is deleted or anonymised.

In some circumstances we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your Legal Rights

Under UK data protection law, you have the following rights in relation to your personal data:

• Right to access your personal data

• Right to correction of your personal data

• Right to erasure of your personal data

• Right to object to processing of your personal data

• Right to restriction of processing

• Right to data portability

• Right to withdraw consent

You can find out more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

To exercise any of these rights, please email us at jude@speakingworks.co.uk. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We will try to respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests, we will notify you and keep you updated.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Analytics and Advertising

We track visitors to our website using Google Analytics, which logs your activity on our website. This helps us understand how to improve the site. Personal analytics data is retained for 26 months.

We use Facebook Pixels to enable us to re-target website visitors with Facebook and Instagram adverts and to understand the effectiveness of those ads. If you would like to revoke permissions for us and other advertisers to use your data in this way, please visit Facebook’s ad preferences page.

You can read more about Google’s data practices and Facebook’s privacy policy on their respective websites.

11. Cookies

This site uses cookies — small text files placed on your device to help the site provide a better user experience. Cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third-party applications like Google Analytics and Facebook.

You may disable cookies by adjusting your browser settings. We suggest consulting the Help section of your browser for guidance.

If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies for your convenience. These cookies will last for one year.

For further details, please see our Cookie Policy at www.speakingworks.co.uk

12. Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit.

13. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: jude@speakingworks.co.uk

• Website: www.speakingworks.co.uk

This policy was originally effective from 01 August 2014. This version was substantially revised and is effective from 10th May 2026.