Communications Training | Speech and Drama Workshops

Privacy Policy

This privacy policy sets out how Speaking Works uses and protects any information that you give Speaking Works when you use this website,  including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 18 years of age.

Speaking Works is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Speaking Works is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at jude@speakingworks.co.uk

Speaking Works may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was effective from 01 June 2012. This policy is currently under review in May 2018.


Personal data means any information capable of identifying an individual. It does not include anonymised data.

 


What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


  1. HOW WE COLLECT YOUR PERSONAL DATA

 

We collect data about you through a variety of different methods including:

 

  1. HOW WE USE YOUR PERSONAL DATA

 

We will only use your personal data when legally permitted. The most common uses of your personal data are:

 

 

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at info@speakingworks.co.uk

 

 

Purposes for processing your personal data

 

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

 

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at info@speakingworks.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity

 

 

Type of data

 

 

Lawful basis for processing

 

 

To register you as a new customer

 

 

(a) Identity

 

(b) Contact

 

Performance of a contract with you

 

 

To process and deliver your order including:

 

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

 

(a) Identity

 

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

 

(a) Performance of a contract with you

 

(b) Necessary for our legitimate interests to recover debts owed to us

 

To manage our relationship with you which will include:

 

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

 

(a) Identity

 

(b) Contact

(c) Profile

(d) Marketing and Communications

 

(a) Performance of a contract with you

 

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

 

To enable you to partake in a prize draw, competition or complete a survey

 

 

(a) Identity

 

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

 

(a) Performance of a contract with you

 

(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

 

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

 

 

(a) Identity

 

(b) Contact

(c) Technical

 

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

 

(b) Necessary to comply with a legal obligation

 

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

 

 

(a) Identity

 

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

 

Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

 

 

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

 

 

(a) Technical

 

(b) Usage

 

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

 

 

To make suggestions and recommendations to you about goods or services that may be of interest to you

 

 

(a) Identity

 

(b) Contact

(c) Technical

(d) Usage

(e) Profile

 

Necessary for our legitimate interests to develop our products/services and grow our business

 

 

 

Marketing communications 

 

You will receive marketing communications from us if you have:

 

 

We will get your express opt-in consent before we share your personal data with any third party for their marketing purposes.

 

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or OR by emailing us at info@speakingworks.co.uk at any time.

 

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

 

Change of purpose

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at info@speakingworks.co.uk

 

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

 

We may process your personal data without your knowledge or consent where this is required or permitted by law.

 

  1. DISCLOSURES OF YOUR PERSONAL DATA

 

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

 

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6.DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. DATA RETENTION

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@speakingworks.co.uk

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. THIRD-PARTY LINKS

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

10. COOKIES

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see www.speakingworks.co.uk and click on our cookie settings in the footer.

How we use cookies
A cookie is a small file that is stored on your computer. It helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify wh

How Speaking Works uses cookies

What are cookies?

Cookies are small pieces of information stored on a users computer by websites, such as a date or time. They are not computer programs and cannot run or be run by other programs.

What do they do?

They are used by this website to help tailor the site to you, and allow the site to remember you as you browse. They are also used to monitor anonymous traffic patterns over the site, to see how it can be improved.

The are NOT used to identify you personally, and your choice below only applies to this site.

Type of cookie

Functionality Cookies: These cookies are necessary to enable you to move about the site or to provide certain features. You cannot use the properly site without these working.

Tracking Cookies: These cookies are used to help us anonymously track users. You can disable these but they are used to help us improve the site. They cannot be used to indentify you.

What are my options?

"Allow All Cookies" is our recommended option. It will allow you the best experience on the site and enable us to contually improve it. It will store an additional cookie for 1 year on your computer that remembers your descision, but can be removed at any time by returning here and clicking "Reset".

"Disable Tracking Cookies Only" will allow you to use the site fully, but hinders our ability to make improvements based on how you use the site. It will store an additional cookie for this visit only on your computer that remembers your descision, it can be removed at any time by returning here and clicking "Reset".

"Reset" can be used to remove your cookie choice on this site.

Read our full privacy policy here

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